abc71 Privacy Policy

1. Introduction

abc71 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who use abc71.io. This Privacy Policy sets out, in clear and transparent terms, how we collect, use, store, share, and protect the personal information you provide to us or that we generate through your use of the platform.

This policy applies to all services offered on abc71.io, including sports betting, live casino, slot games, fishing games, crash games, and any other gaming or ancillary services made available to players in Bangladesh and other permitted jurisdictions. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on this website.

We take our data protection responsibilities seriously. Our approach is guided by the principles of data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality. We process only the personal data that is necessary to deliver a secure, reliable, and personalised experience on abc71.

2. Data Controller

For the purposes of this Privacy Policy, abc71 acts as the data controller in respect of the personal data collected from players using abc71.io. As data controller, abc71 determines the purposes for which, and the means by which, personal data is processed.

Any questions, requests, or concerns relating to the processing of your personal data may be directed to our support team at [email protected]. All data-related enquiries are handled by our dedicated privacy team, and we aim to respond to all requests within a reasonable timeframe and no later than 30 calendar days from the date of receipt.

3. Data We Collect

abc71 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and from third-party identity verification and payment processing providers. The categories of data we collect are described below.

3.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and National Identity Card (NID) number or passport number submitted during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh.
• Account Credentials: Username and hashed password. We never store your password in plain text.
• Financial Data: bKash wallet number, Nagad account number, Rocket number, Upay ID, bank account details, and transaction history relating to deposits and withdrawals on abc71.
• Verification Documents: Copies of government-issued photo ID and, where required, proof of residential address, submitted during the identity verification process.
• Communications: Records of any correspondence between you and our customer support team, including live chat transcripts and email exchanges.

3.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and mobile device identifiers.
• Usage Data: Pages visited, games played, bet history, session duration, click patterns, navigation paths, and feature interactions within the platform.
• Log Data: Server logs recording access times, error reports, and security events associated with your account activity.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 7 of this policy.

3.3 Data from Third Parties

• Identity Verification Partners: Data returned by KYC and age-verification service providers confirming the authenticity of identity documents you have submitted.
• Payment Processors: Transaction confirmation data, payment status updates, and fraud-risk signals from payment gateway partners including bKash, Nagad, and banking partners.
• Fraud Prevention Services: Risk scores and device fingerprint data provided by third-party fraud detection services used to protect the integrity of the platform.

4. How We Use Your Data

abc71 uses personal data collected from players for the following purposes. In each case, we identify the primary legal basis for that processing in Section 5.

Purpose	Data Categories Used
Account registration and administration	Identity, Contact, Credentials
Identity and age verification (KYC)	Identity, Verification Documents
Processing deposits and withdrawals	Financial, Identity
Providing and personalising gaming services	Usage, Device, Cookie
Customer support and dispute resolution	Identity, Contact, Communications
Fraud detection and platform security	Device, Log, Financial, Third-party risk data
Responsible gaming monitoring	Usage, Financial, Identity
Sending promotional communications (where consented)	Contact, Usage
Platform analytics and performance improvement	Usage, Device, Cookie (anonymised)
Compliance with legal and regulatory obligations	Identity, Financial, Log

5. Legal Basis for Processing

abc71 processes personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, transaction processing, and delivery of gaming services.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) rules, Know Your Customer (KYC) obligations, and tax reporting requirements.
• Legitimate Interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing of data for optional purposes such as sending marketing communications and setting non-essential cookies, where we have obtained your prior, freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

abc71 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other financial institutions necessary to process your deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction.
• Identity Verification Providers: Third-party KYC service partners who assist us in verifying the identity and age of registered players in accordance with our legal obligations.
• Fraud Prevention & Security Partners: Specialist providers who assist abc71 in detecting and preventing fraudulent activity, money laundering, and unauthorised access to player accounts.
• Game Content Providers: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive anonymised or pseudonymised session data necessary to deliver their games on our platform. These providers do not receive identifiable personal data beyond what is technically required.
• IT and Infrastructure Providers: Cloud hosting, content delivery, and technical infrastructure providers who process data on abc71's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, courts, or other regulatory authorities where disclosure is required by applicable law or where abc71 has a good-faith belief that disclosure is necessary to protect the rights, property, or safety of abc71, its players, or the public.

7. Cookies & Tracking Technologies

abc71 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate the platform, maintain your session, and gather analytics that help us improve the user experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in while you navigate between pages. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players interact with abc71.io — such as which pages are visited most frequently and where errors occur. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and display options, so that you do not need to re-enter them on each visit.
• Marketing Cookies: Used, with your consent, to deliver promotional communications and offers that are relevant to your gaming activity on abc71. You may withdraw consent for marketing cookies at any time.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the abc71 platform. For instructions on managing cookies in your specific browser, refer to that browser's official help documentation.

8. Data Retention

abc71 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account Data: Retained for the duration of your active account relationship with abc71, plus a minimum of five (5) years following account closure to satisfy legal and regulatory retention obligations.
• Transaction & Financial Records: Retained for a minimum of seven (7) years from the date of each transaction in accordance with standard financial record-keeping requirements.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required to resolve an ongoing dispute.
• Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely as it does not identify individual players.
• Marketing Preferences: Records of your marketing consent or opt-out decisions are retained for as long as they remain relevant and for a period of three (3) years thereafter.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Security Measures

abc71 implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and abc71.io.
• Encryption of sensitive data fields — including financial data and identity document records — at rest on our servers.
• Role-based access controls ensuring that only authorised abc71 personnel can access personal data, and only to the extent required for their specific job function.
• Two-factor authentication (2FA) options for player accounts, providing an additional layer of protection against unauthorised login.
• Continuous monitoring of our systems for security threats, intrusion attempts, and anomalous activity patterns.
• Regular penetration testing and security reviews conducted by qualified third-party security specialists.
• Strict vetting of third-party service providers who process player data on our behalf, including contractual obligations requiring them to maintain equivalent security standards.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, abc71 will notify affected players and relevant authorities in accordance with applicable data breach notification obligations.

10. Your Rights

As a player whose personal data is processed by abc71, you have the following rights in relation to that data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data abc71 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by abc71 be corrected or updated without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data where there is no lawful basis for abc71 to continue retaining it. This right is subject to legal retention obligations that may require us to keep certain data for a specified period.
• Right to Restriction of Processing: You have the right to request that abc71 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to abc71 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on abc71's legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

abc71 will respond to all data rights requests within 30 calendar days of receipt. In complex cases or where a high volume of requests is received simultaneously, this period may be extended by a further 30 days, and we will notify you of any such extension.

11. Children & Minors

abc71 operates an online gambling platform and enforces a strict minimum age requirement of 21 years. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If abc71 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, that account will be immediately suspended, all associated data will be reviewed, and steps will be taken to delete the data in accordance with applicable law. Any funds deposited by an underage player will be returned to the originating payment method following completion of the review.

If you believe that a minor in your care has created an account on abc71, please contact us immediately at [email protected] so that we can take prompt action.

12. Third-Party Links

The abc71 platform may contain references to third-party services, game providers, or payment channels. Where any such references include links to external websites or applications, please be aware that abc71 has no control over the content, privacy practices, or data collection activities of those third-party destinations. This Privacy Policy applies solely to data collected and processed by abc71 through abc71.io.

We encourage you to review the privacy policies of any third-party service you interact with, particularly payment providers such as bKash, Nagad, and Rocket, as their data practices are governed by their own separate policies.

13. Policy Updates

abc71 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes to applicable law, or improvements to our services. The date at the top of this page indicates when the policy was last updated.

Where a change is material — meaning it significantly affects your rights or how your data is processed — abc71 will provide advance notice to registered players via the email address associated with their account or via a prominent notice on the platform. Your continued use of abc71.io following the effective date of any update constitutes your acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically so that you remain informed about how abc71 protects and uses your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abc71 processes your personal data, please reach out to our dedicated support and privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request" to ensure prompt routing
• Response Time: Within 30 calendar days of receipt
• Support Hours: 24/7 · Bangladesh Standard Time (BST, UTC+6)

We value your trust and are committed to resolving any privacy-related concerns promptly, fairly, and transparently. If you are not satisfied with our response, you may have the right to escalate your complaint to an appropriate data protection authority in your jurisdiction.